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Shipping & Returns

Shipping:

  1. Shipping Information : Clearly state shipping options, costs, and estimated delivery times at the checkout process before the purchase is completed. Provide tracking information if available.

  2. Delivery Responsibility : Once the order is handed over to the shipping carrier, the responsibility for delivery lies with them. However, maintaining communication with customers regarding the status of their shipment can enhance their experience.

  3. International Shipping : If Karma Treasure offers international shipping, clearly communicate any additional fees, such as customs duties or taxes, that the customer may be responsible for upon delivery.

  4. Packaging : Ensure that jewelry items are securely packaged to prevent damage during transit. Consider including a certificate of authenticity or care instructions if applicable.

Returns:

  1. Return Policy : Clearly outline the return policy on the Karma Treasure website, including the timeframe within which returns are accepted and any conditions or exceptions.

  2. Reasons for Returns : Allow returns for reasons such as receiving damaged or defective items, items not matching the description, or if the customer changes their mind (this is often referred to as a "cooling-off period").

  3. Return Procedure : Provide clear instructions on how customers can initiate a return, including any required forms or documentation. Consider providing a prepaid return shipping label for added convenience.

  4. Refund or Exchange : Specify whether customers are eligible for a refund, exchange, or store credit upon returning the item. Ensure timely processing of refunds once the returned item is received and inspected.

  5. Condition of Returned Items : Reserve the right to refuse returns if the item shows signs of wear or damage not caused by transit or manufacturing defects.

  6. Customer Service : Offer responsive customer support to address any inquiries or concerns regarding shipping or returns promptly.

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